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FAQ1

1. We offer online German courses only. In our courses we will teach you German for everyday life, as well as for higher education or your job. For information on the face-to-face courses in the school, see www.zdsk.de.

2. How to register is explained step-by-step in the course search.
 

3. After registering, the course fee should be paid within 5 days at the latest. After you register via the online registration form, you will receive an email with the payment information needed to make a bank transfer. (Here you can also find our bank details). Students that are already attending a course and would like to continue have until one week before the new course starts to pay.

4. Cancellation or postponement of your course is possible up to 2 weeks before the course start date. For a cancellation there is a cancellation fee of 50€. It is not possible to cancel a course once it has started.

5. No, generally Jobcenter (or the Agentur für Arbeit) do not pay for our courses. If a sponsor is covering the fees for your course, you will still first have to pay in advance.
 

6. Each language level divided into sublevels. A1 and A2 have 2 sublevels each, B1, B2 and C1 have 3 sublevels each. For example, A1 is divided into A1.1 and A1.2. With an OnlineLive course, each of these sublevels takes two months to complete (two chapters per month). With an OnlineLive evening course, you will usually complete around one chapter per month.

7. For the elementary levels (A1 to B1) we use our prize-winning textbook ‘Wolkenkratzer’. You can find a digital version online here: www.lernmedien-wolkenkratzer.de. For the advanced levels (B2 and C1) we use ‘Aspekte neu’ from Klett publishers. This is also available to be purchased online here: https://www.blinklearning.com/home. All books can be purchased at our office.
 

8. A certificate of attendance (Teilnahmebescheinigung) is proof of your attendance of a course at our school. On the document are the number of hours attended, the course length and the language levels. They do not serve as evidence of your language level. You can receive a certificate of attendance for free any time from our office or via email. A certificate is an official document you receive after passing an exam. Check www.zdsk.de for our exams.

9. You will receive the access data for the online lessons shortly before the course starts (usually on the Friday before the first day of class). If you have not received an e-mail by Friday night, please send us an e-mail to info@tandem-frankfurt.de or call us at 069/777171.

10.All you need is a PC, tablet or smartphone, a webcam and of course a stable internet connection.

11.No, you can also start Zoom directly in the web browser. However, it is recommended to install Zoom, as the client has more options.

12. We only offer German courses. You can learn other languages, for example at the VHS. However, we have a tandem program. So if you're looking for someone to practice Arabic, Chinese, Spanish or another language with, you can use our TandemApp.

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